*Items must be returned within 30 days.

*You must contact us FIRST, before you return your item. Some items come directly back to us, others go back to the warehouse.

*Your receipt is required to receive a refund, please package it with the returned item.

*Returns will be processed to the same credit card you used to purchase the items.

*Refunds are for purchase price only, we do not refund shipping charges.

*If your item is defective, and has a warranty, you will need to contact the manufacturer. Contact information will be in your users manual.

*To set up a return, e-mail us at customerservice@midwestpetfinder.com

We are always here to answer your questions! E-mail us at: Customerservice@midwestpetfinder.com

(Replies will come from laylampf@rrv.net, be sure to add this address to your approved senders list. If you did not get a response from us, make sure to check your "bulk" or "spam" folder.)